Dell Senior Software Engineer - C C++ Programming 

India, Maharashtra, Pune 

936502367

The Field Functional Leader (FFL) is responsible for supporting and enabling field service excellence across three key pillars: CSP Offering, Field Support Augmentation, and Blended Delivery. This role ensures On-Site Engineers (OSEs) receive timely support and escalation management, coordinates after-hours service continuity, and drives alignment with strategic transformation goals.

What you’ll achieve

As a Field Functional Leader, you will be at the forefront of transforming field service delivery. You’ll play a pivotal role in ensuring service excellence across CSP offerings, supporting frontline engineers, and driving operational efficiency through blended delivery models.

You will:

• Make a measurable impact on customer satisfaction and service continuity.

• Lead strategic initiatives that shape the future of field operations.

• Collaborate cross-functionally with Sales, Engineering, and Customer teams to solve complex challenges.

• Grow your leadership influence by managing escalations, optimizing resource logistics, and aligning with transformation goals.

• Develop a global perspective through engagement with diverse teams and customers across regions.

Essential Requirements

• 5+ years of experience in field service operations or functional leadership.

• Strong customer engagement and cross-functional collaboration skills.

• Proven ability to manage escalations and coordinate across teams and time zones.

• Familiarity with CSP offerings and blended delivery models.

• Multilingual capabilities are a plus.

Desirable Requirements

• Bachelor’s degree in Engineering, Business, or related field (preferred).