JPMorgan Business Support Management - Expense Processing Specialist 

Philippines, Quezon City 

936411957

Job responsibilities:

• Processing expenses in Concur in accordance with the firm’s travel and expense policies
• Assisting with answering general end user inquiries
• Linking corporate cards, expense reconciliations
• Assisting with integration of acquired practices into existing Concur expense processes
• Ensuring quality customer service and customer satisfaction
• Providing exceptional customer service related to inquiries from both internal and external sources
• Maintaining confidential data, enforce internal controls, and comply with policies and procedures
• Assisting in ad hoc projects as needed

Required qualifications, skills, and capabilities:

• Ability to respond to multiple high-priority requests concurrently and keeping all stakeholders updated of status
• Exceptional attention to detail
• Highly organized and keeping close track of progress
• Ability to work cooperatively with others
• Able to work in a dynamic, fluid, fast-paced environment
• Ability to be discrete and maintain confidentiality on a wide range of issues
• Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
• Intermediate Excel skills
• Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities:

• Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
• Highly comfortable with learning and adapting to new technologies
• Strong interpersonal, analytical, prioritization, and communication skills
• Knowledge of travel industry is a plus