Analyzes customer complaints, events and other post marketing surveillance data by examining the data for patterns and trends and investigating when necessary.
Investigates identified trends by starting a formal trend investigation and trend report and working on cross-functional teams.
Documents trend action by updating the trend report at appropriate levels and by performing a Health Risk Analysis.
Communicates product performance by formal presentations to management committees and design teams, supporting published product performance reports and supporting customer requests for performance information either directly or through the sales organization.
What We’re Looking For:
Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or related Field.
English Level desired: 80-95%.
Desired knowledge: ASQ certification (CQE, SSGB) desired, Formal studies in process & product validation is desired as well as thorough understanding of inspection techniques and statistical methods, Scientific tools (e.g. Gage R&R, DOE, process capability, problem solving methodologies, electrical technical knowledge.
Experience on managing regulations and complaint MDR / MDV.
At least 2 years of experience in similar position.
Or an equivalent combination of education and experience