Dell Customer Success - Services Management Senior Advisor Saudi National 

Saudi Arabia, Riyadh Region, Riyadh 

934441903

•Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
•Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness
•Present operational and service-level reports and explain service-level support available to all partners
•Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
•Maintain strategic communication with CxO level / Executive leadership and drive impactful stakeholder management•4 to 7 years of relevant experience delivering successful complex IT services across a range of sectors
•Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion
•Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations
•Strong data management and problem-solving skills and a passion to learn and master new concepts quickly
•Outstanding communication skills and the ability to positively influence all stakeholders