Amazon Cloud Support Engineer Networking 

India, Karnataka, Bengaluru 

933138802

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilitiesCareer development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.A day in the life
Every day will bring new and exciting challenges on the job while you:
Learn and use ground breaking technologies.Bangalore, KA, IND

- Experience troubleshooting and debugging technical systems
- Bachelor’s degree OR equivalent experience in a technical position
- Requires minimum of 2+years experience in relevant technical position
- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
- Experience in monitoring IT services and good command of associated technologies