Citi Group Distributed Scheduling Senior Technical Analyst 

Poland, Masovian Voivodeship, Warsaw 

932501668

What you’ll do

• Perform technical impact assessments, execute activities to restore and/or update services, resolve high impact problems and work on complex projects within the Distributed Scheduling platform.

• Appropriately assess the risks when technical decisions are made, demonstrating consideration for the firm's reputation by safeguarding the company, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

• Drive Root Cause Analysis (RCA) post restoration of service.

• Design testing approaches, complex processes, reporting streams, and submit automation requests for repetitive tasks.

• Review requirement documents and update processes and procedures as necessary.

• Acts as Subject Matter Expert (SME) to senior stakeholders and/or other team members.

What we’ll need from you

• Familiarity with distributed batch scheduling concepts and practices, hands on experience with Distributed servers, scripting, and strong knowledge of Distributed Scheduling tools, such as CA Autosys.

• Capability to absorb and understand technical information and demonstrates good judgment and “business sense” in choosing alternatives and making decisions.

• Ability to remain calm and objective while troubleshooting and problem solving in a high-pressure environment.

• Meet production deadlines while working in a highly control centric organization.

• Strong problem-solving skills and an analytical approach.

• BSc/BA degree or equivalent combination of education/experience.

• Minimum of 4 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.

• Knowledge of Lean Six Sigma, Lean Methodology, and Information Technology related certifications (ITIL, COBIT, AWS, GCP, Azure) are a plus.

You will operate in a global support role with multiple skills, tools, and technologies, servicing multiple customers. You will have global exposure, help improve the global strategic direction, collaborate with global peers in the technical vertical (Batch Management), and create exciting new growth opportunities by cooperating with other global support organizations i.e., Command Center, Change Control, Architecture and Engineering groups, and global Application development to name a few. You may have the opportunity to move into any other technology support area within CTI. The Batch Operations Support role is a technical position and therefore all skills proven are transferable to any other technical positions.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

• A chance to make a difference with various affinity networks and charity initiatives.

• A discretional annual performance related bonus

• Access to an array of learning and development resources

• Special offers and discounts for employees

• Sport and team recreation activities

• Holidays Allowance

• Sport Card

• Paid Parental Leave Program (maternity and paternity leave)

• Employee Assistance Program

• Pension Plan contribution (PPE Program)

• Life Insurance Program

• Private Medical Care Program

Time Type:

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