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Akamai Cloud Support Engineer Linux / Networking - M/F/D Germany, Bavaria, Munich 930874624
Partner with the best
As Cloud Support Engineer at Akamai Technologies, you will be responsible for leading the mission-critical, technical service and support for the global online customers. You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.
You will be responsible for:
- Working as a trusted support partner to resolve customer questions and issues
- Leading technical investigations across Akamai's Distributed Network. Owning the problem resolution and collaborating with internal teams
- Providing technical support, analyzing existing technical issues across Akamai's Distributed Networks, proposing solutions to prevent issues recurring
- Using knowledge and experience to improve internal tools and developing into a Subject Matter Expert
Do what you love
To be successful in this role you will:
- Have at least a Bachelor's in Computer Science or related technical field
- Have experience providing technical solutions & support to B2B customers
- Have good knowledge of common network protocols such as HTTP, TCP/IP, UDP, DNS and relevant troubleshooting tools
- Have experience with Linux specifically in Bash/Shell command line environment covering application logs
- Have experience with web technologies such as HTML, JavaScript, CSS
- Be fluent in German and English
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.
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