Citi Group Applications Support Manager 

Poland, Masovian Voivodeship, Warsaw 

93002485

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Business and technical support for users of Citi Risk Applications utilizing good understanding of apps concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

• Provide support by answering queries as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems, where possible propose creative solutions or workarounds.

• Provide ad hoc/informal user trainings by identifying users requiring assistance with risk systems.

• Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes and with high quality.

• Escalate of unresolved queries related to data integrity issues and data requests.

• Prevent recurrence of database and user problems by analysing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference.

• Manage updates to the global Risk Systems Support Website via periodic review of process documentation and addition of new Tips.

• Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices.

What we’ll need from you

• 3-5 years of experience in customer service, business support in Risk or Operations area

• ​Business knowledge/ understanding of financial markets and products.

• Strong affinity for IT systems and strong problem solving and analytical skills.

• SQL and Unix for data analysis

• Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverable.

• Ability to deliver high quality work under pressure. result-oriented approach and willingness to take ownership of engagements.

• Good customer service, communication and interpersonal skills

• Fluent in English

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Time Type:

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