About the Role
As Strategy and Operations Manager, you will employ quantitative and qualitative research methodology to identify customer needs and use cases before developing solutions to help keep Aussies and Kiwis moving into the future. You will communicate your insights to our business leaders, partner with multiple business and deliver changes for immediate business impact. You will have end-to-end responsibility for the development, management and execution of your projects. Your work will have a real-world impact, instantly changing the way that people get around cities
The Impact You'll Have
- Own and be accountable for your products, including direct P&L responsibility, drive KPIs, ongoing improvement of customer experience, regular monitoring, reporting, troubleshoot issues and develop improvement plans
- Partner with our global product, engineering and operations teams to develop solutions to meet rider needs/use cases
- Develop the experimentation and go to market plan for new launches/ roll-outs, promotional campaigns or continuous improvement of our product offerings - this includes being responsible for multiple products, new launches and ownership of continued growth
- Work with cross-functional partners and global teams to project manage the execution of ANZ business priorities
- Work on the future of mobility; identify and scope new mobility use cases to help shape our business in the next 5 years
The Experience You'll Bring
- Education: University degree in a quantitative field, such as Economics, Statistics, Finance, Business/Commerce, Social Science, IT, Computer Science, Engineering, or equivalent experience
- Experience: 3 years of proven experience applying analytics to tackle business problems (for example, in consulting, investment banking)
- Business acumen: you have demonstrated knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success
- Problem solving: you are naturally curious and are motivated by solving problems, however complicated or ambiguous they may be. You have the ability to break down ambiguous problems by applying structure and using data-driven insights
- Analytical skills: you can develop meaningful insights from complex data. You have experience with data analysis, data manipulation, and data visualisation tools. You are highly proficient in Excel/Sheets; experience with SQL, Tableau, Python or similar is a plus!
- Collaboration: you work well with other people and can handle engagement with multiple partners from different teams, locally and internationally
- Initiative and ownership: you manage and deliver end-to-end projects with autonomy in an ever-changing, rapid growth environment with tight deadlines, and you have demonstrated ability to coordinate, plan and prioritise tasks across multiple projects
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .