Citi Group Officer - FX Application Support Analyst Hybrid 

Australia, Western Australia 

929404367

• Citi OverviewWhy Citi? Join a Global Bank that believes in its talent
  Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.About the Team: SMBF Production ManagementRole Overview - #FXAPSupport
  As an FX Trade Capture Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients.
  There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem solving skills and an ability to build excellent working relationships then we want to hear from you.

Responsibilities:

• Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
• Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.
• Develop and maintain technical support documentation for support team members and wider technology teams.
• Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
• Participate in application releases from development, testing and deployment into the production environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience in a Production Support role/environment is essential
• Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
• Experience installing, configuring and/or supporting business applications
• Knowledge and experience of Problem Management Tools.
• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
• Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.
• Experience in a Foreign Exchange / Markets Support is preferred.

Education:

• Bachelor’s/University degree or equivalent experience
• Additional Job Description
  We offer our employees a whole host of resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Time Type:

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