JPMorgan Technology Support III Production Management Markets Rates 

Australia 

928408837

, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Respond to service desk tickets, emails, phone calls and in person to resolve application-related issues promptly and efficiently.
• Assist with the installation, configuration, and maintenance of front office systems and applications including onboarding new users and providing initial training for applications.
• Function as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation.
• Develop and maintain strong relationships with Application Development and DevOps teams to prioritize issues / bugs in production.
• Document technical procedures, best practices, and solutions for future reference, focusing on front office applications.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science of equivalent
• Formal training or certification of 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Experience in programming languages, with working knowledge of Object-Oriented Programing and Small Talk, Python preferred
• Experience with database and a firsthand experience in ORACLE, MySQL, or SQL server with experience in SQL and stored procedures
• Experience with UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash is a plus.
• Working understanding of public cloud