JPMorgan Client Service 

India, Maharashtra, Mumbai 

927941153

Roles & Responsibilities:

• Manage group email boxes and SharePoint queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained.

• Review of day to day activities (Client reporting, instructions etc) in accordance of SOPs and within agreed client deadlines & SLA’s.

• Reconciliation break management- Co-ordinate with operations and clients to ensure breaks are resolved in timely manner. Maintain aged breaks related KPIs as per client SLAs

• Participate in client calls and meetings.

• Execute forward thinking to maintain response quality and completeness to prevent case reopening.

• Provide timely MIS and KPIs to internal and external stakeholders as and when required.

• Liaise with partner sites for external deliveries and communicate status effectively and in a timely manner. Interaction with stakeholders to respond to any accounting related queries that may arise.

• Recognise and act on opportunities to improve processes including developing and making recommendations for change and encourage the team to come with ideas for efficiency.

• To ensure all the risk and control checks are in place and team adhere and follow all required checklists and SOPS. Liaise with OCM (internal control) team on any issues that arise that need to be reviewed.

Skills & Experience:

• Have excellent written and verbal communication skills.

• Should have strong knowledge and understanding of Fund Accounting operations across various functions such as NAV Validation, Income and Corporate action processing, Expenses, CapStock, Trades, Derivatives etc. Have experience in at least one of these domains.

• Result oriented and highly enthusiastic to learn new processes.

• Being open to challenge status quo and able to effectively handle internal and external escalations.

• Be able to demonstrate strong management skills and ability to build key internal relationships across locations.

• Strong attention to detail in review of documents and analytical review capabilities in relation to Fund Accounting numbers & reporting.

• Should have the ability to work under pressure and to tight deadlines and juggle multiple client deliverables at peak delivery times.

• Be able to implement change, seek efficiencies and manage initiatives along with daily workload.