Microsoft Global Customer Experience Insights Lead 

Taiwan, Taoyuan City 

927032538

Required Qualifications:

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
• OR equivalent experience.
• 4+ years of business insights experience providing data interpretation and translation into actionable recommendations.
• Prior experience working with or designing research for and conducting insights work for senior business decision-makers.

Preferred Qualifications:

• Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 12+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR equivalent experience.
• Prior experience working within technology, specifically B2B/SaaS.
• Prior experience working with advanced analytics teams and interpreting their outputs.
• Knowledge and applied experience of CX philosophy, research approaches and desired outcomes.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Responsibilities

• Research Projects: Contribute to the design of qualitative and quantitative research projects to understand business and customer needs, preferences, and trends.
• Provide Actionable Insights: Synthesize research and analysis with industry expertise to uncover valuable information and translate it into clear, actionable recommendations.
• Present Findings Effectively: Communicate research findings compellingly and persuasively, using data visualization and storytelling techniques. Present findings and recommendations to senior leadership, translating complex data into clear, actionable insights
• Strategic Thinking: Possess solid business acumen and the ability to translate data into actionable insights
• Stakeholder Collaboration: Work closely with cross-functional teams to integrate insights into strategic planning and execution.
• Innovation: Stay abreast of industry trends and emerging technologies to continuously improve the insights practice.
• Be a Trusted Advisor: Build effective relationships with stakeholders, offering guidance and expertise on trends, customer behavior, and competitive landscape and opportunities for improvement.
• Collaborate Cross-Functionally: Work closely with teams across the organization, such as engagement, strategy, strategic programs and business teams to align research with business goals.
• Champion the customer and/or partner: Advocate for the their perspective, ensuring their needs and preferences are considered in decision-making.
• Drive Strategic Planning: Be a compelling thought leader who can help drive us toward positive differentiation in the customer and/or partner experience.

Other Responsibilties:

• our