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What You Will Do:
Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.
What You Will Bring:
Ability to lead and deliver consultative type customer-facing engagements
Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
Significant technical experience in at least one major IT domain, such as
Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
Linux-based workloads
Continuous integration (CI) and continuous deployment (CD) pipeline
Network technologies like Cisco, Juniper, Checkpoint
Kubernetes and container-based deployments
Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
Windows-based environment management
InfoSec / Security Operations
Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
Demonstrable presentation and facilitation skills
Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers
Willingness to travel within the region, visit customers and partners, attend conferences and other events
One or more of the following is a plus
Experience in scripting and coding (especially Python).
Any Red Hat certification
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