Amazon Software Support Engineer Device Engineering 

Mexico, State of Mexico, Interlomas 

926157724

Key job responsibilities
This job requires you to constantly hit the ground running. Your ability to learn quickly, work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Support ownership of one or more Device products or components, and driving Operational Excellence.- Read and understand complex application code and suggest code fixes to resolve support issuesA day in the life- You provide ticketing support for set of Devices and own support activities for these devices
- Attend high severity incident calls and drive the call to closure- You are able to read and understand complex application code and suggest code changes
- You work on support projects that are large in scope
- You have the ability to design and develop simple, efficient tools

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern programming languages
- Experience working with REST API based services
- Strong communication skills and experience in handling high severity incident management calls.

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- * Experience working on enterprise level large scale n-tier applications
- * Demonstrated skill and passion for problem solving and operational excellence.
- * BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- * PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
- * ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- * HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- * QUALITY: You demonstrate appropriate quality and thoroughness.
- * INTEGRITY: You act with personal integrity at all times.
- * PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.