Palo Alto Sr Technical Support Engineer Cortex XPANSE 

India, Karnataka, Bengaluru 

925082997

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer specializing in Cortex Xpanse (Attack Surface Management – ASM), you will help customers identify, manage, and secure their internet-facing assets by troubleshooting security risks, resolving technical issues, and ensuring seamless product integration. You’ll work directly with customers to resolve complex challenges, enhance security postures, and provide technical expertise in attack surface management.

Your Impact

• Provide advanced technical support for Cortex Xpanse, including troubleshooting and resolving attack surface management (ASM) and security integration issues.
• Diagnose and resolve technical challenges related to external asset discovery, misconfigurations, and security exposures.
• Assist customers with integrations of Cortex Xpanse with SIEM, SOAR, and other security tools to optimize security workflows.
• Use PowerShell, Python, and Linux CLI for troubleshooting, automation, and data analysis.
• Work collaboratively with cross-functional teams (engineering, product management, and security analysts) to improve product functionality and customer experience.
• Analyze security events from various sources (firewalls, IDS/IPS, EDR, vulnerability scanners) to assist customers with risk mitigation.

Your Experience

• BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
• 5 to 10 years of experience in technical support or a similar role, with exposure on CyberSecurity Technologies, Automation and Architecture such as SIEM, SOAR, Threat Detection OR Attack Surface management
• Technical support experience in cybersecurity, network security, or security operations.
• Strong knowledge of attack surface management (ASM), security risk assessment, and threat exposure analysis.
• Experience with SIEM, SOAR, EDR, vulnerability management, and cloud security solutions.
• Hands-on experience troubleshooting network security protocols, firewalls, and security architectures.
• Familiarity with API integrations and scripting (PowerShell, Python, or Bash) to automate security processes.
• Strong problem-solving and troubleshooting skills with the ability to handle complex security issues independently.
• Excellent written and verbal communication skills with a customer-focused approach.

Nice-to-Have (Preferred Skills)

• Experience with incident response, threat intelligence, and security automation.
• Understanding of SSO (Single Sign-On) and authentication protocols.
• Familiarity with cloud security principles and asset discovery in AWS, Azure, and GCP.
• Security certifications such as CISSP, Security+, CEH, or cloud security certifications are a plus.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

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• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.