Palo Alto Sr Technical Support Engineer Cortex XPANSE 

India, Karnataka, Bengaluru 

925082997

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer specializing in Cortex Xpanse (ASM ) , you will play a critical role in managing all internal and external internet-connected assets for potential attack vectors and exposures, and ensuring our clients' security infrastructures are robust and responsive.

Your Impact

• Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions
• Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources
• Analyze and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems
• Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations
• Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture

Your Experience

• BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
• Minimum of 3+ years of experience in technical support or a similar role, with exposure on CyberSecurity Technologies, Automation and Architecture such as SIEM, SOAR, Threat Detection and Attack Surface management
• Proficiency in scripting languages (Python, PowerShell, Linux CLI)
• Strong understanding of network protocols, firewalls, and security architectures
• In Depth understanding of Active Response and Attack Surface Management
• Understanding data models, APIs, and user interfaces for user-facing features
• Brute-Force attack, Vulnerability Management Across the Cyber Attack Surface
• Overview and better working knowledge of EDR, MDM, CMDB, Cloud Assets, Vulnerability Assessment Systems and Ordr Discovery Engine
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issue
• Exceptional communication skills, both written and verbal, with a customer-centric approach
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Experience in incident response and threat detection using SIEM tools.
• Ability to troubleshoot integration issues between SIEM and other security tools.

Nice-to-Have

• Experience with design, build and optimize data models and queries for speed and scale, using data storage technologies like MySQL and BigQuery
• Design and build business logic and API endpoints using Python and Flask
• Building user interfaces using Angular and React
• Experience with dynamic playbooks and automated workflows in SOAR
• Understanding of attack visualization and automated alert management
• Security certifications (CISSP, CISM, CompTIA Security+, CEH)

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

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  • You choose to access a Palo Alto Networks worksite
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