HP Customer Success Graduate 

Spain, Catalonia 

922936136

Responsibilities

• Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.

• Work on up-sell and cross-sell opportunities in existing assigned customers, providing accurate forecast

• Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.

• Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.

• Manages revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.

• Addresses customer escalations and related communications in a timely and proactive manner.

• Identifies and leads initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.

• Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).

• Acts as a trusted advisor while sharing industry-specific subject matter expertise with the customers.

• Conducts regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.

Education & Experience Recommended

• Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline.

• 0-2 years of work experience, preferably in sales, customer experience, account/ business management, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

• IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)

• Certified Technology Sales Professional (CTSP)

Full time

No shift premium (Spain)

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