SAP SAP ECS - Technology Services Senior Specialist Sydney 

Germany, Baden-Württemberg 

922903383

Responsibilities:

• Extensive hands-on experience with SAP technologies, including SAP NetWeaver, Web Dispatcher, BOBJ, and Cloud Connector.
• Knowledge of non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText is an added advantage.
• Proven expertise in managing large-scale Cloud Operations for SAP applications, with a strong emphasis on High Availability and Performance Management.
• Specialization in handling Application Disruptions, Degradations, Incidents, Critical Alerts, Service Requests, and Monitoring to ensure high-quality service delivery.
• In-depth experience with SAP system upgrades, migrations, and conversions.
• Provide ad-hoc project support and oversee project execution as required.
• Skilled in documenting technical concepts, including Knowledge Base Articles, Wiki pages, Root Cause Analysis reports, and Blog entries.
• Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency.
• Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.
• Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
• Work closely with Application Leads, Service Engineering, and Service Operations teams to enhance the supportability and operability of critical SAP products.
• Collaborate with Product Development and Support teams to contribute to the roadmap, feature enhancements, and bug fixes.
  

What you’ll bring:

• A minimum of 8 years of experience in SAP Basis, Cloud Operations, Maintenance & Support
• In-depth knowledge of SAP Basis(Netweaver & non-Netweaver Products), with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
• Expertise in managing cloud environments with Hyperscalers (AWS, Azure, GCP) and experience in automation and provisioning in cloud operations.
• Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teams
• Proven track record in resolving complex, time-sensitive issues during critical outages.
• Ability to identify the gaps in IM/SR Operational process & suggest improvements
• Collaborative mindset to work with different stake holders to achieve organisational KPIs
• Ability to handle complex issues with a sense of urgency and work effectively under pressure during major incidents.
• Positive, proactive attitude with a customer-first approach and strong interpersonal skills.
• Exceptional communication and collaboration skills, enabling effective cross-team coordination during incidents.
• Occasional weekend support is expected.
  

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