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NetApp Support Account Manager Israel, Center District, Petah Tikva 921291009
03.09.2024
Job Requirements
- 5-8 years of relevant experience. Prior experience as a Support Account Manager, Service Account Manager, Escalations Engineer, Technical Account Manager, Support Engineer, Professional Services Engineer, Storage Administrator and/or a Project Manager is desired
- Excellent written and verbal communication skills
- Ability to integrate diverse perspectives in critical situations to aid issue resolution.
- Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
- In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. Sufficient technical skills to obtain NCDA certification.
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand ARS risks and SP parameters and able to articulate meaning to customer
- Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings
- Able to independently drive escalations, involving higher level support management at NetApp, ease of interaction with EPS
- Able to work as buddy for new hires, coach on standard job tasks
- Able to participate and contribute in cross-functional teams and subject matter expert teams
- Able to participate/contribute to initiatives and training to develop an areas of specialization
- Have an understanding of storage market developments, storage service gaps, suggest changes to close the gaps. Understand basics of NetApp finances. Able to identify sales priorities
- Frequent visits to the customer’s domestic sites as required
- Security clearance - a big advantage
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