Microsoft Customer Success Account Manager - Public Sector 

United Kingdom, England, London 

919699873

As Canager (CSAM), you are the primary delivery lead and a partner for our more strategicpublic se

will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Are you the tech-savvycloud loving person that has Cloud and IT Service Management blood running inthe most

Required/Minimum Qualifications

• Master's degree in business, Sociology, Psychology, Computer Science, or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• ORBachelor's degree in business, Sociology, Psychology, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• ORequivalent experience.

• You must be legally authorised to work in “United Kingdom” to be eligible for this role.
  • (Legally authorised = Has citizenship or has been granted a valid visa or work permit).

Additional or Preferred Qualifications

• Relevant work experience within customer industry.

• ertification in relevantMicrosoftsolutions(e.g., Azure,M365)orsimilarsolutions

• Experienced in collaborating with cross-functional teams
• Relevant professional certifications e.g.

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

• Project Management Institute (PMI) or equivalent certification.

• Prosci or equivalent Change Management certification.

ensuring that we have the appropriate level of engagement to support and drive value and change. As such you will work with some of the world’s largepublic sectorand to deliverbetter services to citizens.

As a CSAM yourkey areas of responsibility will be:

• Customer Relationship Management

• You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.

• Customer Success Leadership – Consumption Leadership

De-risk and acceleratethe delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.

• Customer Success Leadership – Customer Strategy and Growth

• Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.

• Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

• Customer Success leadership - Delivery and program Management

• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

• Leadership

• You will identifyandassess customers’critical services across our cloud platformsand work with customers to ensure that these servicesare healthy and resilient.

• Technical Relevance

• Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.

You will bring to us:

• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.

• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.

• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organisation.

• A track record of providing leadership and orchestration of an internal delivery team.

• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.

• Active and creative participation in shapingour

• Account Management or Service Delivery.

• Exceptional communication, presentation, and facilitation skills.

• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.

• An ability to multi-task and work in a dynamic environment with constant change to address emerging challenges.

• An insatiable appetite for learning, curious, optimistic, empatheticandemotionallyintelligent.

• A willingness and ability to travel (national) when required: 0-30%.