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Capital One Sr Associate Process Manager Small Business Bank Strategy United States, Virginia, Arlington 919539056
As a Small Business Bank Sr. Process Manager within the Strategy, Marketing and Deposit Analytics team, you will be asked to manage and support several key processes that directly support Business Banking objectives. You will be part of a smart, talented team responsible for creating and enhancing processes that consistently deliver excellence to our key stakeholders. In this position, you will play a key role in delivering processes that impact the company’s bottom line, contributing immediately to strengthen process management and employ best practices. You will be expected to drive process efficiency while also maintaining a clear focus on being well managed. We are seeking a dedicated and disciplined process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence will also be critical as you will work with key leaders and stakeholders across teams in Small Business Bank, Retail, Commercial, and Risk.
General Responsibilities:
Oversight of multiple processes with efficient, effective and timely delivery.
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.
Drive process improvement as part of re-engineering efforts across Small Business Bank, defining current state, identifying gaps/opportunities and mapping solutions.
Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.
Define, establish, and manage process controls in partnership with Risk
Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to correct breakdowns.
Position requires strong judgment, process documentation and monitoring, problem solving, job specific skills, communication and leadership.
The person will:
Exhibit a proven track record of process management, bringing the ability to quickly put structure in place to manage their work
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Display strong communication and collaboration skills
Display strong problem solving and influencing skills
Have a clear focus on driving results and meeting deadlines
Basic Qualifications:
At least 1 year of Process Management experience
At least 1 year of banking experience
Preferred Qualifications:
Bachelor’s Degree
3+ years of Process Management experience
1+ year of experience in Small Business Banking
1+ year of experience working with Small Business Deposit Products
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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