As an Implementations Manager in Payments, you will ensure our client will have a positive onboarding experience by having ownership of client experience and overall project & solution deliverables.
Job responsibilities:
- Participate in sales process to position and differentiate J.P. Morgan’s implementation strengths and value.
- Lead implementation projects comprising of client-facing activities such as workshops to refine solutions, establish project plans and governance, conduct product testing and manage legal documentation.
- Consult client to improve their treasury, finance or business operations through adoption and operation of J.P. Morgan Payment technology and product solutions proposed at the sales process.
- Ensure compliance with audit and controls policies and procedures with active focus on risk management
- Drive improvements to J.P. Morgan Payment global operating model with internal partners to deliver high client satisfaction and internal efficiencies.
- Serve as the Subject Matter Expert (SME) for the team, providing guidance and expertise in relevant areas.
- Own and manage a project process, ensuring its efficiency and effectiveness within the team.
- May also manage a team, providing leadership and support to achieve project and organizational goals.
Required qualifications, capabilities, and skills:
- Bachelors degree holder
- Strong verbal, written, and interpersonal communication skills in English
- Effective verbal and written communication and presentation skills
- Minimum of 8 years of relevant industry experience in Transaction Banking, Corporate Finance or Payment service providers like Fintech or Merchant Acquiring
- Superior leadership and teamwork demonstrating ability to work independently in a matrix, cross-functional, global organization
- Demonstrable self-motivation, initiative, and strong client focus
- Detail oriented and methodical required for strong project management discipline
Preferred qualifications, capabilities, and skills:
- Held positions in client facing roles and proven or certified project management experience preferred
- Technical familiarity with file/data transfer technologies like API, SFTP, ISOxml, etc would be an advantage
- User or developer experience in enterprise applications like SAP, Oracle, Ariba, etc specifically in the finance/treasury modules would be an advantage
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.