Citi Group Semi Sr Application Database Administrator - C11 HEREDIA 

Costa Rica 

918885773

The position has the responsibility for researching, troubleshooting, and supporting multiple clients’ applications located in LATAM region who uses a wide brand of technologies and environments. The role ofrequires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team.

Essential Responsibilities

• Manage and maintain the organization’s application databases, ensuring optimal performance, availability, and security.

• Collaborate with developers to design, implement, and optimize database structures that align with application requirement.

• Perform database tuning and optimization, including indexing, query analysis, and resource allocation to maximize efficiency.

• Oversee database patching, upgrade, and migrations, ensuring minimal downtime and system reliability.

• Ensure the backup and recovery plans to safeguard data integrity and support disaster recovery strategies.

• Monitor database performance and proactively identify and resolve bottlenecks and issues

• Implement and enforce database security policies, ensuring compliance with organizational and regulatory requirements.

• Troubleshoot and resolve complex database issues in collaboration with development and infrastructure team.

• Document database architectures, processes, and procedures to support operational and troubleshooting needs.

• Provide technical guidance and support to application teams on database-related topics and best practices.

• Provisioning of development and testing environments.

• Work closely with development/dba team to fine tune SQL and PL/SQL code.

• Work in conjunction with Unix Admins to support of root level activities.

• Work in conjunction with Middleware team to support app/web servers level activities.

• Respond promptly to incidents and service requests, diagnosing and resolving issues efficiently.

• Participate in On-call support to ensure the highest standards of availability, resilience, integrity, security, and performance required by business.

• Provide technical support and guidance to end-users of the application and databases.

• Provide system information as requested during audits. Enforce policies and procedures.

• Other job-related duties and responsibilities may be assigned from time to time.

Soft Skills and Expectations

• Focus on customer support and the ability to build successful working relationships with Clients.

• Excellent interpersonal, presentation and communication skills, verbal & written.

• Extreme focus on Client satisfaction and client relationship management

• Exceptional verbal and written communication.

• English Language skills, both written and verbal are a must.

• Ability to work calmly and professionally in high pressure situations.

• Attention to detail and the ability to learn quickly.

• Must be extremely comfortable interacting with customers.

• Must have strong problem solving and troubleshooting skills.

• Must be able to learn new software products and embrace new technology.

• Trustworthy, reliable, and dependable.

• Positive team player.

Basic Qualifications

• Bachelor’s degree in computer science, Information Technology or equivalent professional experience

• 5+ years of experience as a Database Administrator, preferably in application database environments.

• Proficiency in database management systems such as Oracle and SQL Server.

• Strong understanding of SQL, PL/SQL for query optimization and troubleshooting.

• Experience with database performance tuning and monitoring tools.

• Familiarity with backup and recovery solutions, HA and DR.

• Knowledge of database security practices, including encryption, roles, and permissions.

• Solid understanding of database design, normalization, and data modeling principles.

• Experience working with ETL tools, APIs, or integration framework for data transformation.

• Proficiency in LINUX/Unix operating systems

• Demonstrated scripting skills through Python, Shells or others.

• Excellent problem-solving skills and attention to detail in diagnosing and resolving issues.

• Strong communication skills to collaborate effectively with developers and other IT teams.

Time Type:

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