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The Customer Success Account Manager (CSAM) team is the key team enabling business value for our customers through the Unified Service. CSAMs are strategic members of the Account team who orchestrate delivery working as Chief Operating Officers. Within the Customer Success Unit, the CSAM Manager leads a team assigned to customers grouped by segment. Our core goals are becoming the trusted delivery partner for our customers, ensuring they see the desired business outcomes in support of their business transformation and growth. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
This opportunity will allow you to develop end expand deep business acumen in customer success, service delivery and Gen AI. This is a flexible work opportunity with possibility to work from home partially. Obviously, it is important to get to know the team, customers and business stakeholders so initially it will be helpful to work often from the office.
Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM’s, has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders.
r driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. The role does not have a sales target and is measured on Usage and other key KPIs. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required/Minimum Qualifications (RQs/MQs)
Additional or Preferred Qualifications (PQs)
Customer Relationship Management
Customer Success Leadership – Customer Strategy and Growth
Customer Success leadership – Consumption Leadership
Customer Success Leadership – Delivery and program Management
Technical Relevance
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