Td Bank Business Operations Support Representative III Canada, Quebec, Montreal 917844062
CUSTOMER
- Perform clerical and administrative functions to support department activities
- Answer phones, direct calls to proper people, take messages and respond to routine inquiries
- Open, sort, and distribute mail, set up files, maintains records and perform data entry
- Process and record routine items, compile, collate reports / documents, manage correspondence, memos, lists, agendas, etc.
- Maintain supply inventories, order office supplies, day to day management of office facilities / premises
- Contact others to gather further information or resolve discrepancies
- May have contact with internal and/ or external partners to give or receive information or resolve issues
SHAREHOLDER
- Prioritize own workload to meet SLA requirements for service and productivity
- Understand and apply operating policies and procedures
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications
- Transactions and activities require process knowledge for own area of expertise and could be characterized by low to moderate risk
- Takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes
- Typically has interaction with internal customers/partners
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Completes work with limited degree of supervision
- Requires full proficiency gained through job related training to perform a range of duties, and has working level knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions supported
- Generally reports to a Team Manager
EXPERIENCE & EDUCATION
- High school diploma
- 2+ years of experience
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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