Citi Group Officer Customer Service Sr Supv Taiwan 

Taiwan, Taichung 

91701009

- Hybrid(Internal Job Title:) based in Taipei, Taiwan.

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Supervise a small team and ensure the quality of tasks provided by self and others on team
• Apply in-depth knowledge of team goals, procedures and develop knowledge of how own area integrates with other areas
• Provide solutions and influence decisions with potential for broader organizational impact within established procedures
• Evaluate employee performance and provide recommendations for pay increases, promotions, terminations, etc.
• Exchange ideas and potentially complex/sensitive information to team and recommend and execute new work procedures, as needed
• Influence decisions through recommendation and facilitation of services to ensure volume, quality and timeliness of end results
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of previous customer service required
• Proven analytical and problem-solving skills
• Demonstrated leadership skills
• Proven self-reliance and accountability and ability to manage risk
• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
• Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
• Required licensing/registration:信託業務員,銀行內控,

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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