Department Overview
In this role, you will:
- Perform general clerical operations tasks that are routine in nature
- Receive, log, batch, and distribute work
- File, photocopy, and answer phones
- Prepare and distribute incoming and outgoing mail
- Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
- Work under close supervision following established procedures
Required Qualifications:
- 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Performs a variety of operational tasks for the low to moderately complex processes or functions
- Takes accountability for entire process from receipt of work to resolution and closure
- Tasks require coordination of information among various operational areas and customers. Uses multiple online systems
- Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions RIDS application, verifying with accuracy; resolving complex customer/client requests using multiple resources and records
- Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
- Exercises some judgment within guidelines
- University degree in Business, Commerce or any other discipline
- 0-1 year experience in banking/Financial Services
- Alphanumeric data entry experience
- Excellent typing skills with accuracy of >=98%
- Strong analytical skills with eye to details
- Strong communication skills both written and spoken
- Flexible with working in US operational hours i.e. India night shifts
Job Expectation:
- Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines
- Working knowledge in quality or with back office processing experience or its equivalent
- College graduate, preferably in Commerce
- Strong analytical skills with high attention to detail and accuracy
- Good verbal, written, and interpersonal communication skills
- Basic Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Typing (alphabet and 10 key numerical) data entry experience. Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
- Strong organizational, multi-tasking, and prioritizing skills
- Solid problem solving skills
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.