• Establish operational excellence by engaging with third parties to audit the performance of benefit programs. • Build an automated workflow to inform, track and ensure timely completion of all compliance reporting and filings in coordination with program managers.• Monitor evolving legislative changes and compliance reporting with external experts to understand cost and impact of required changes. • Evaluate, recommend and implement payment integrity solution related to fraud, waste and abuse to ensure objective oversight of TPAs. • Support proposed design changes to assess administration, compliance and employee experience in coordination with design and program partners. • Participate in reviews, assessment and recommendations of future vendor request for proposals (RFPs) in collaboration with external consultants and procurement • Additional support to benefit plan managers for vendor transitions, program oversight and plan design changes. • Provide additional vendor management and administration support to program managers • Serve as liaison to Benefits Admin and People Support • Support change management of annual Open Enrollment activities including communications review, UAT testing and integration oversight • Identify process improvements and drive efficiency in administration of programs leveraging internal tools and external expertise.