Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
7 years of experience in management consulting, or an operations-related function; or 5 years of experience with an advanced degree in business, accounting, or finance.
Preferred qualifications:
Experience with SQL or Python.
Experience in configuration/management and implementation in Customer Relationship Management (CRM) systems.
Experience in scaled support or contact center management.
Experience in process design/re-engineering.
Ability to autonomously identify, prioritize and drive multiple initiatives.
Ability to work and partner across multiple functions in an organization and to communicate across all levels.