Td Bank Contact Center Rep III Borrowing Small Business Banking Advice 

Canada, Ontario, Markham 

914068868

Markham, Ontario, CanadaPersonal & Commercial Banking

Job Description:

Start Date: June 23rd, 2025

Full Time Paid Training - 13 weeks 9:00AM-5:00PM Mon-Fri onsite at 3500 Steeles Ave E Markham ON

After training- hybrid, will be scheduled to come into the office once or twice per month (could be subject to change).

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with business account inquiries or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

• Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent.
• Also hiring Asian language Bilingual or Trilingual fully fluent in both speaking and reading (language testing will be required)
• Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
• Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner
• Ability to work both independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
• Preference given to those with experience in financial or service industries.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at [LOCATION] for 13 weeks to ensure you’ve got everything you need to succeed in your new role.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC) 63102- Financial sales representatives

Our Promise

At TD, our commitment to our people is what makes us the Better Bank. This commitment – our Colleague Promise - is our pledge that no matter where you work at TD, you’ll have the chance to:

• Make a meaningful impact on the business, your colleagues, and the customers and communities we serve.
• Learn new skills, grow your career, explore new opportunities across the Bank, and ultimately gain new perspectives to help you succeed.
• Experience a culture of care where all colleagues are respected, included, appreciated, and supported.

How We Work

Whether you’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we plan to keep growing – and we hope you do too.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet