SAP Solution Sales Manager Customer Experience - F/M 

Japan, Ota 

910652159

With SAP’s Customer Experience solutions, businesses can:

• Bring sales, service, commerce, and social engagement to an integrated SaaS CX system. The intelligent customer experience (CX) supports end-to-end processes to help our customers get the most from their SAP software.
• Gain a 360° view of customers to understand their needs anytime.
• Use analytics and data-driven insights (AI) to improve interactions across all channels at scale.
• Transform at the speed of customer expectations with a hybrid composability approach. Our feature-rich core provides enterprise-grade capabilities, and a vast ecosystem of partner solutions allows you to deploy customised experiences rapidly.
• Run your business anywhere, anytime, on any device with a mobile-first approach.
• Get up and running quickly and cost-effectively with subscription-based cloud CX solutions, like composable e-commerce, marketing, sales cloud, service cloud and customer data solutions + ISV solutions.

YOUR FUTURE ROLE

The ideal candidate will bring both domain expertise (front office, customer engagement) and excellent sales leadership (general management, disciplined process, value proposition, regular cadence). This candidate will ideally have experience with both rapid growth in start-up situations and long-cycle big deals at more mature companies. This individual will be able to work well across various sales groups within the entire SAP organisation and leverage the entire SAP salesforce to drive sales of Customer Experience solutions.

• Member of the SAP CX EMEA and France leadership teams to execute the CX go-to-market for France.
• Recruit, develop, coach, enable, and motivate a group of high-achieving A-players
• Demonstrate outstanding sales execution, ensuring SAP’s sales methodologies and standard processes are in place and defining clear territory engagement guidelines.
• Monitor and take necessary measures to ensure demand generation and adequate pipelines of opportunities for sustainable growth across Customer Success.
• Utilise a disciplined approach for successful solution selling (Value Centric Sales Approach), establish and maintain accurate, timely, and documented sales revenue forecasting procedures, and provide required SAP executive management updates.
• Build a network of relationships across industry, communities, and business groups, and with key partners and customers – while staying on top of business issues to provide meaningful strategic advice to help customers through integrated solutions.
• Understand the market's importance of product innovation, and work with the product team and Chief Product Officer to deliver an innovation strategy.
• Support the development of solid SAP CX references
• Promote successful adoption of SAP CX software and enable targeted customer renewal rates.

YOUR PROFILE

Ideal Experience

• A minimum of 5 years of overall experience in sales leadership roles
• Solid Customer Experience solutions and CRM, e-commerce, marketing solutions, customer data and ISV partner solutions.
• Deep experience in SaaS
• Achieved rapid top-line growth in cloud products, with a focus on net bookings
• Crafted and secured million-euro software deals
• Built and upgraded sales organisations and capabilities as revenues ramped up
• Led a disciplined sales process with proper pipelines and accurate forecasts
• Managed business development, sales operations, presales, services, and support

Key Competencies

• Sales leadership: Must be an accomplished salesperson with a sound reputation, gravitas, and a successful track record in strategic and consultative sales across a complex region
• Customising strategies to build capabilities and achieve revenue growth, with equal focus on selling directly to end-customers and selling internally
• Upgrading sales teams to become increasingly productive and successful
• Putting in place disciplined and best-practice sales management processes
• Visionary and trusted advisor in Customer Experience
• Engaging clients’ CXOs, articulating the value proposition of CX solutions – and thereby winning their trust and subsequent business
• Taking a portfolio approach to achieve targets, reduce dependency, and develop talent
• Tailoring influence and stakeholder management to leverage partner resources in different markets across the CX landscape to amplify capabilities – and to navigate around issues with organisational agility and imaginative solutions

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