Salesforce Director Delivery Governance 

India, Karnataka, Bengaluru 

910309737

Job Category

Job Details

ensuring adherence to established governance frameworks, quality standards
Responsibilities:

• Foster a culture of accountability, collaboration & transparent communication around delivery quality.
• Define and implement a comprehensive delivery governance strategy aligned with business objectives.
• Define and implement simplified & predictive governance processes for each role and practice, covering the entire project lifecycle.
• Establish clear performance metrics and KPIs to track delivery success.
• Regularly review project performance against key metrics, adherence to checklists and standards, and provide detailed reports to senior management.
• Do detailed audits as necessary, identify and review mitigation plans for potential risks and issues proactively.
• Analyze delivery data to identify trends and areas for improvement.
• Establish risk review communication channels between internal GDC as well as regional stakeholders
• Develop and implement training programs to enhance delivery quality capabilities.
• Regularly review and update delivery governance framework based on industry trends and organizational needs.
• Manage and grow an industry focused professional services team with the top talent and organization structure
• Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
• Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
• Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
• Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
• Strong Salesforce experience in Sales, Services and/or Industry clouds
• Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
• Track record of at least 5 successful Salesforce cloud project implementations.
• Experience of one or more large scale transformation projects successfully completed
• Proven track record in project delivery management across diverse projects and teams
• Expertise in project governance frameworks, methodologies (Agile, Waterfall, etc.)
• Strong leadership and communication skills to effectively manage stakeholders at all levels
• Excellent analytical and problem-solving abilities to identify and address delivery challenges
• Deep understanding of industry best practices and regulatory compliance requirements
• Passion for technology and innovation, and a proven “forward thinker”
• Ability to quickly grasp and distinctly explain technology and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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