You will be expected to:
• Deliver data validation and stewardship for data sets in scope
• Deliver reporting and analytics to Commercial Operations colleagues
• Deliver data extractions from multiples databases
• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives
• Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials
• Deliver self-service technical configuration of Field Force related applications
• Propose and deliver solutions and ideas for any problems and issues faced
• Prioritize requests and manage workload according to plan
• Follow SLA & guidelines and timeline established for the team
• Deliver high quality for any activities in scope
• Propose continuous improvement of processes in scope
Preferably 1 year + experience in service delivery or shared service delivery.
• Service oriented/Customer service mindset
• Excellent IT literacy/knowledge required (technology savvy)
• Experience in commercial system administration
• Advanced Excel skills (working with formulas, parameters)
• Experience in data stewardship, reporting and analytics delivery
• High level of independent and service oriented working attitude
• Able to demonstrate strong analytical and quantitative skills
• Able to fact-based challenge and detail oriented
• Understanding of cultural differences and desire to work in a multicultural environment
• Fluency in both written and verbal English is a must.
• Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.
• Background in pharmaceutical market preferable
