Collaborates with the sales team to manage customer communications regarding quality topics, supporting the Geismar plant QC team and European testing labs such as Crealis.
Understands and communicates the end-to-end quality process for bulk, blended, and packaged materials while coordinating with the ISC team on sampling and inventory management.
Manages responses to customer quality complaints, including collecting voice-of-customer feedback, retained sample collection, root cause analysis, and corrective action communication.
Conducts regular site visits to customers for insights on product usage and arranges audits or quality reviews upon request, while working with the HON vendor quality team on supplier audit plans.
Aligns the quality approach with IATA 16949 certification, participates in recertification efforts, and interprets automotive standards and testing protocols like ASHRAE and SAE.
Key Skills and Qualifications
Strong background working in an automotive or other OEM quality environment (OEM/Tier1/Supplier)
B.S. in Chemistry or Engineering preferred
Experience working within VDA, SAE, ASHRAE, IATA standards
Track record of running successful supplier or customer audits
Six Sigma Black Belt/Green Belt preferred
Our Offer
A culture that fosters inclusion, diversity, and innovation in an international work environment
Market specific training and ongoing personal development.
Experienced leaders to support your professional development