Microsoft Cloud & AI Solution Engineering Manager 

Taiwan, Taoyuan City 

907997684

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• objectives

• Care - Attract andretaingreat people; Knoweach individual’scapabilities and aspirations; Invest in the growth of others.

• identifiesand engages with key customer technical decision makers and influencers whileengagingsales team. Coaches and enablesteamtoidentifyand proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.

• Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.

• leveragingdeep knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Aligns goals across solution areas andfacilitatescross-selling with various workloads (e.g., Apps,Dataand Infrastructure)

• engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Anticipates and addresses future potential blockers based on needs.Identifiespatterns of blockers within area of expertise and drives resolution through local and global escalation.

• Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.

• coachesteam to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workloadcapacityplanning, prioritization, andutilizationof resources. Proactively plans team resources and influences future blueprints. Qualifies and prioritizesopportunities, andholds team accountable for maximizing selling time to achieve scorecardobjectivesand subsidiary strategy.

Leverage Partner Ecosystem

• Maximizes area-levelcapacityand capabilities by coachingteamto grow partnernetwork,identifying

• Supports partner technicalcapacityby monitoring and analyzing resources through interactions, communicating with managers, andidentifyingnew partnership opportunities to build subsidiary strategy.

Build Strategy

• Builds competitive knowledge ofteamby enabling competitive learning andidentifyingexperts to share knowledge. Enablesteamto sharecompeteknowledge with internal teams and communities, influencecompetestrategies, andhighlight Microsoft advantages during architecture and capability discussions. Acts as a subject matter expert on a particular competitive discipline(s).

• Coaches and provides support toteamand across internal teams to define and execute strategy. Proactively approaches customers to understand andidentifycross-workload strategy opportunities.Engages

• based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.

• competestrategy, collaborating with cross-functional groups as needed. Where applicable, oversees team(s) in the building of consumption plans with moderately complex requirements in coordination with Partner and Industry Solutions Delivery teams after customer sign-off.

Solution Design and Proof

• overseesdemonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors. Ensures demonstrations enable customers toidentifyand resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology.

• Promotes adaptation and extension of architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor.

• Applies advanced sales methodologies (e.g., challenger sales) andcoachesteam in guiding customers through digital transformation solutions and using innovation to challenge solutions against changing technology (e.g., Power Apps).

• Coaches team to envision new and innovative solutions that use Microsoft technology to meet customer needs. Supports team in coordinating with stakeholders to develop solutions for complex sales scenarios. Ensures team capability to execute on those solutions.

• Identifiesnew technical and business trends andneeds, andidentifiesideas that can be transformed into solutions thatbenefitcustomers/partners, serving as the voice of the customer (VOC) to Microsoft. Ensures input isutilizedand solutions for the customer areestablishedat the area level.

• teamto develop technicalexpertiseandprovidetechnical insights to internal teams. Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to team. Providesinsightonto

• Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) andregularly deliveringcontent at Microsoft events (e.g., TechReady). Provides insight into how toidentifyopportunities to increase solutions/portfolio understanding.

• participatein tech communities and drives feedback to improve overall team member experience and effectiveness atsubsidiary