JPMorgan Customer Success Associate 

China, Hong Kong, Hong Kong Island 

90758015

• Helps execute product adoption, expansion, and retention activities to support the customers
• Attends and participates in regular meetings while keeping thorough notes to ensure accountability for customers
• Deliver training and host events (in person and virtual) to customers on Products and Services (encompassing HR, Technology and Workplace)
• Cater to support walk up customers’ needs like concierge services
• Investigates and resolves customer issues in a timely and efficient manner
• Tracks and analyzes key metrics to measure customer success
• Provides help support to customers on their queries related to technology, workplace, and HR queries

Required qualifications, capabilities, and skills

• Required to work onsite at the office 5 days a week.
• 2+ years of experience or equivalent expertise in customer success or a relevant domain area
• Strong verbal and written communication skills and presentation skills
• Comfortable using technology with a willingness to learn new technological skills, programs, and tools
• Demonstrated analytical skills and critical thinking ability
• Show confidence and demonstrate the capability to deliver product training in front of a large group of audience in an interactive and engaging way, both in person and virtually.
• Excellent relationship management, communication and interpersonal skills.
• Fluency in spoken and written English and Chinese (Cantonese and Mandarin).