People Management
- Managers deliver success through empowerment and accountability by modelling, coaching, and caring.
Account Delivery Management
- major issuesare beinganticipated,identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates current view of delivery to customer executives on regular cadence, as
Intellectual Property (IP)
- Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.
Relationship Development
- and externally (e.g., with partners and partner leads). Synthesizes and combines broad insights from personal orteams'experienceregarding
- Resolves issuesidentifiedand escalated by Consulting Project Managers from internal and external teams and customers (e.g., across Microsoft organization and with partners)regarding
- obligations andengages in obligation management. Drives Consulting Project Mangers tomaintainthe right contacts in service systems and target surveys.
- Oversees through Project Health Reviews that internal and external compliance requirements have been met.Acts as an escalation point where a compliance or security breach has beenidentified
Presales
- Adds input into deal construct and deliverability early in the pre-sales cycle. May work within the pre-sales team for exceptionally large consulting deals.
Planning
- Sets expectations through the Solution Review Meeting conditions of approval and throughout the engagement to tactically direct the Project Manager.
Monitoring and Controlling
- Reviews risks and issues directly with Consulting Project Managers in Project Health Reviews.Acts as the primary escalation point back toestablishconsensus and a unified message to thecustomer.Acts as primary escalation point for any technical issues. Overall, is accountable for the quality of the technical delivery of the engagement.
- Seeks themes in lessons learned and delivery constraints/issues and
Portfolio Management
- reviewsportfolio health. Ensures challenged engagements receive support and aremonitoredto execute against Go-to-Green Plans. Establishes operational processes and standards to mitigate delivery issues for the organization to adopt. Ensuresmethodology, processes, and quality standards are consistently implemented and tools areleveragedappropriately. Monitors and manages metrics, intervenes to course correct, and uses tools/dashboards toidentify
- with a background either in strategy/consulting or product management to enhance theteam'sdepth. Will play a key role in guiding the project managers in transformation of customers charter in theircloud andgenerative AI
- Owns the financial health of the portfolio (e.g., revenue attainment,accurateforecasting and portfolio planning, cost management, andutilization, skills, andcapacityplanning).Identifies
- Recognizes opportunities, creates a shared vision and direction, and moves people and processes in a new direction for a sector(s) or
- Looks for or creates opportunities to maximizetimelycloud consumption through current deliveries. Coaches team and Consulting Project Managers (CPMs) toidentifynew opportunities with customers and to accelerate delivery orprevent delivery delays. Proactively reshapes portfolio to maximize consumption and drive transformation deliveries.Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.
Delivery Management
- Ensures the right mix of internal/external resources are assigned in engagements to drive Microsoft's strategic use of onshore, offshore, nearshore, and partner delivery resource pools. Optimizes use of resources according to deal shaping and financial efficiency to maximize customer value.
- Drives delivery excellence, maturity, and quality,leveragingQuality Assurance partners and organizations and ensuringappropriate use
Conflict Resolution
Ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.
Executive Presence
The ability to interact confidently with senior leaders of the organization to present/defend/clarify concerns or issues regarding an existing project, program or solution. This includes the ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations.