Microsoft Senior Data Center Support Technician DCT 

Japan 

904803572

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide 5 day per week (Monday to Friday) IT support for secure access workstations (SAWs) laptops, Valyrian laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.

* Note: Successful applicants may also be asked to work shifts outside of these regular hours or for additional on call support.

Required Qualifications:

• High school diploma or equivalent
• At least two years of experience supporting IT equipment or related technology.

• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
Preferred Qualifications:

• Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
• Applicable certifications: CompTIA, Microsoft, Network Certifications
• Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
• Perform and execute organization’s safety programs and policies, and compliance knowledge.
• Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
• Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

Responsibilities

• Building strong working relationships with people working within the data center and at corporate.
• Ensuring SAW and Valyrian devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW and Valyrian inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW and Valyrian repair issues and escalating issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs and Valyrians damaged within the first 30 days of receipt.
• Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
• Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
• Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
• Embody ourand