JPMorgan Collections Recovery Specialist III - DBCO 

United States, Arizona 

904165196

Job Responsibilities:

• Engage with customers in a call center environment that requires phone-based interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills.
• Communicate effectively with customers and collaborate with internal departments.
• Maintain efficiency and accuracy by demonstrating proficiency in talking and typing in a fast-paced environment.
• Prioritize tasks to meet deadlines and ensure timely resolution of customer-related matters.
• Utilize an automatic dialing system.
• Adhere to company policies and procedures.

Required Qualifications, Capabilities, and Skills:

• High school diploma or GED.
• Strong organization and prioritization skills.
• Excellent communication and listening skills for effective interaction with customers and internal teams.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Analytical and problem-solving skills to address customer inquiries and resolve issues.

Preferred Qualifications, Capabilities, and Skills:

• Previous experience in the auto industry is helpful.
• Comfortable in a fast-paced, consistently changing environment.
• Basic skip tracing experience is strongly preferred.
• 1 years of collection experience is strongly preferred.
• Ability to work overtime as required.