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Google Sovereign Support Manager Operations 
United Kingdom, England, London 
90401676

04.12.2024
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in technical leadership and people management.
  • Experience in supporting operating systems, networking, scripting and automation, and application troubleshooting.
  • Experience in IT service desk tools and technologies.
  • Experience in ITIL and Agile frameworks.
  • Developed Vetting (DV) level Security Clearance.

Preferred qualifications:
  • ITIL v3 or v4 Foundation certification.
  • Experience with creating or optimizing deployment or support processes for desktops, laptops, video conferencing, wireless devices, software, and patches.
  • Experience in supporting Chrome OS, Windows, Mac OS, Unix, networking, scripting and automation, application troubleshooting.
  • Experience developing or improving ITIL processes.
  • Understanding of local and wide area networks (LAN/WAN) and mobile computing environments.
  • Understanding of complex IT infrastructure and ability to troubleshoot issues.