SAP Senior Specialist- Basis/HANA RCA ECS 10+ years 

Brazil, São Paulo, São Paulo 

903982206

What you`ll do:

As an Enhanced Operations Service Specialist - you are responsible for:

Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.

Root Cause analysis for Service requests execution failures, and other issues – continuous improvement methodologies

Analyse root-causes of the failures (if known) in achieving the KPIs and define a corrective action plan, with well-defined mitigation steps.

Process improvement initiatives for daily operational activities

Streamline standard operating procedures by focussing on automation enhancements.

What you bring:

· Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.

· Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.

· Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.

· Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 10+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.

Professional Certification of
SAP BASIS,Business Object with exposure to Project Management tasks including PMP and ITIL certification.

Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)

Capacity to continuously acquire new knowledge in an independent and proactive way.

Good analytical and solution-oriented thinking

Very good communication and networking skills

Very good English language skill.

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