You’ll be an SME in Observability, AI-Ops space, constantly learning technologies and possess a deep knowledge.
Build use cases, custom demos, user stories and content to enable Solution Consulting, Sales teams. Engage with Product management, Sales, Solution Marketing understand the GTM requirements.
Be a Technical focal point in explaining, enabling new use cases to Solution Engineering teams.
Hands on build AI-Ops, Observability use cases by deploying applications, configuring agents, writing scripts, loading data and working closely with the large Organization.
Build presentations, videos and content, drive adoption of demo, sales use cases globally.
Responsibilities:
Demonstration and Presentation: Conduct high-impact demonstrations of ITSM solutions to partners and potential customers, showcasing the value and capabilities of our products.
Use Case Development: Collaborate with partners to understand their unique challenges and develop detailed use cases and implementation scenarios that demonstrate the effectiveness of our solutions.
Technical Support and Consultation: Provide ongoing support to partners, assisting with the technical aspects of solution deployment and customization.
Training and Enablement: Develop and deliver training materials and sessions to empower partners with the knowledge and skills needed to succeed with our ITSM solutions.
Feedback Loop Management: Act as the liaison between partners and our product development teams, translating partner feedback into actionable insights for product enhancements.
Market Awareness
Required Skills:
Technical Proficiency: Strong understanding of ITSM principles and technologies, with experience in platforms such as BMC
Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Problem-Solving: Strong analytical and problem-solving skills, with a creative approach to overcoming challenges.
Project Management: Experience in managing projects from conception to completion, ideally within the ITSM context.
Customer Orientation: Strong customer service skills and a commitment to delivering high-quality support.
Adaptability: Ability to work in a dynamic environment and adapt to changing partner needs and technology landscapes.
Teamwork
Education & Experience:
Bachelor’s degree in Computer Science, Information Technology, or related field.
7+ years of experience in IT service management or a similar role.