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BMC Project Analyst 
India, Maharashtra 
90346710

08.08.2024
Description and Requirements

CareerArc Code


Primary Roles and Responsibilities:
  • You’ll be an SME in Observability, AI-Ops space, constantly learning technologies and possess a deep knowledge.
  • Build use cases, custom demos, user stories and content to enable Solution Consulting, Sales teams. Engage with Product management, Sales, Solution Marketing understand the GTM requirements.
  • Be a Technical focal point in explaining, enabling new use cases to Solution Engineering teams.
  • Hands on build AI-Ops, Observability use cases by deploying applications, configuring agents, writing scripts, loading data and working closely with the large Organization.
  • Build presentations, videos and content, drive adoption of demo, sales use cases globally.

Responsibilities:

  • Demonstration and Presentation: Conduct high-impact demonstrations of ITSM solutions to partners and potential customers, showcasing the value and capabilities of our products.
  • Use Case Development: Collaborate with partners to understand their unique challenges and develop detailed use cases and implementation scenarios that demonstrate the effectiveness of our solutions.
  • Technical Support and Consultation: Provide ongoing support to partners, assisting with the technical aspects of solution deployment and customization.
  • Training and Enablement: Develop and deliver training materials and sessions to empower partners with the knowledge and skills needed to succeed with our ITSM solutions.
  • Feedback Loop Management: Act as the liaison between partners and our product development teams, translating partner feedback into actionable insights for product enhancements.
  • Market Awareness

Required Skills:

  • Technical Proficiency: Strong understanding of ITSM principles and technologies, with experience in platforms such as BMC
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Problem-Solving: Strong analytical and problem-solving skills, with a creative approach to overcoming challenges.
  • Project Management: Experience in managing projects from conception to completion, ideally within the ITSM context.
  • Customer Orientation: Strong customer service skills and a commitment to delivering high-quality support.
  • Adaptability: Ability to work in a dynamic environment and adapt to changing partner needs and technology landscapes.
  • Teamwork

Education & Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
7+ years of experience in IT service management or a similar role.

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