KLA Customer Support Engineer 

Japan 

903442238

Description:

The Customer Support Engineer hired to this position will support the ADE tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
• Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Provides assistance to other Field Service and Installation Engineers in resolving problems.
• Engages, communicates and works with the Product Support Organization on escalated technical matters.

Requirements:

• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
• Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Experience working under pressure to meet deadlines.
• Drive to be hands-on and passionate about learning new things.
• Strong software management skills with Unix background is a plus.
• Native Level or proficient in Japanese (JLPT N1) and English language is required.
• Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years