המקום בו המומחים והחברות הטובות ביותר נפגשים
Google Outreach Operations Specialist YouTube United Kingdom, England, London 902758385
05.02.2025
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with incident response management, risk mitigation, or customer support.
- Experience in escalation management, executive communications, and incident commanding workflows.
- Experience in translating information including policies and situations into summaries that facilitate decision-making.
- Experience in documenting and explaining scenarios/user journeys for various audiences, including cross-functional stakeholders, executives, and external users.
Preferred qualifications:
- Experience with YouTube policies and support workflows and ability to advocate for creator solutions that protects the YouTube ecosystem.
- Excellent time and project management skills, ability to balance multiple tasks and priorities.
- Ability to work in and keep up with a fast moving environment via effective prioritization and time management.
- Strong technical acumen and ability to quickly assimilate new information.
- Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
- Ability to communicate in English and any other European language for communicating with stakeholders.
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