Your impact
Responsibilities:
- Acts as first point of contact for payroll customer requests.
- Answers and resolves payroll customer inquiries including navigational support and processing of corrective transactions when required.
- Maintains customer contact until request is resolved, including informing customer of status and resolution.
- Provides accurate, consistent, and timely responses to payroll requests that are routine requests and require limited research.
- Utilizes knowledge base tool to provide consistent answers to customers and drafts knowledge articles based upon recent cases.
- Educates customers on best practices and tools (e.g., Payroll Service Portal, ESS, MSS) available.
- Processes payroll on a bi-weekly basis.
- Supports a continuous improvement environment by raising issues, escalating concerns and being an agent of change.
- Maintains adherence to all audit/compliance and regulatory requirements.
- Contributes positively to the team through the sharing of knowledge, ideas, and active participation in meetings.
- Performs other job-related duties as assigned.
Here's what you'll need
- Willingness to work on the 2nd shift (2-10 p.m.) on a regular basis (Monday to Friday).
- Bachelor’s degree.
- Fluency in English, verbal and written.
- 1+ year of payroll or HR experience, with companies having 1,000+ employees.
- Intermediate to advanced software skill and experience with Microsoft Excel, including pivots, lookups, filtering and sorting.
- Ability to multi-task and re-prioritize on demand.
- Proactive and accountable team contributor.
- Strong organizational skills and attention to detail.
- Excellent, service-oriented customer service skills.
- Able to work in a high-pressure, team-work focused environment.
- Ability to identify process gaps and assist with process improvement.
We offer:
- Unique company culture fostering individual career growth and work-life balance
- Full-time employment contract with salary corresponding to qualifications
- Hybrid or stationary working model – depending on your preferences
- Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system)
- Membership in Jacobs employee networks (Women's Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others)
- Continuous development opportunities, including a range of professional trainings and certifications (e.g. ACCA, CIPS), Graduate Development Program, Learners’ Community, self-learning platform
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team
