Citi Group Infrastructure Senior Tech Analyst 

India, Tamil Nadu, Chennai 

902121485

Job Description:

You will support more senior incident managers and provide the means to resolve unplanned interruptions and restore services as rapidly as possible and driving all activities to make that occur. We as a group ensure that the appropriate communications are sent to senior management keeping them advised of the incident and of the client impact.

Responsibilities:

You as a Major Incident Manager need to also count with a good knowledge and experience working with enterprise technologies, such as distributed services (server and database), network, mainframe, middleware (message queues, ESBs), storage, web architecture, and virtualization.

You will be a valuable associate and support the continued evolution of our team and will be challenged to develop Incident Management functions, processes and procedures to ensure end-to-end service quality and “industry-best” customer service.

Qualifications:

• 10-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: