Cyberark Enterprise Customer Success Manager - 

Poland, Masovian Voivodeship, Warsaw 

9019810

Job Description:

You will be a trusted advisor on security and best practices.

Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management is an advantage

Responsibilities

• Establish a trusted adviser relationship with your customers and drive key relationships

• Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns

• Work closely with the customer to create, define and review success criteria

• Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions

• Monitor customer support tickets to ensure SLAs are met

• Track product adoption to ensure high retention rates

• Define success plan for at-risk customers and execute in collaboration with functional team

• Work closely with sales team on contract renewal, upsell, and cross-sell opportunities

• Ability to manage complex customer relationships that may extend across multiple products and regions

Requirements:

• 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role

• Excellent communication and interpersonal skills; ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk.

• Experience working with large enterprise customers (Executive level, CXO)

• Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals

• Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations

• Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases.

• Scripting, development, DevOps highly desirable.

• Cloud technologies such as AWS, Azure, GCP a plus

• Installing and support enterprise software on Windows and UNIX platforms

• An understanding of security concepts and the development of security roles within organizations

• Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the IAM and SIEM space

• Native proficiency in Polish language

• Fluency in German language preferred