Wells Fargo Associate Loan Servicing Representative GAP Claims 

United States, Arizona, Chandler 

900059219

In this role, you will:

• Support a variety of loan servicing tasks, including reviewing loan origination and insurance documents, processing GAP claim packets, customer informational letters, and following up on the GAP claim for payment
• Identify opportunities to improve loan servicing process within established procedures
• Provide excellent customer service at all points of contact
• Manage a pipeline of work to ensure service level agreements (SLAs) are met
• Compile all necessary documents related to GAP claims, which may include but are not limited to purchase orders, GAP contracts, insurance documents, customer account transaction history, vehicle invoice, etc.
• Respond to written and phone inquiries of low to moderate complexity from customers, GAP administrators, dealerships, and internal business partners, related to various loan servicing functions
• Regularly receive direction from Loan Servicing supervisors and escalate customer questions or issues to more experienced individuals as needed
• Provide guidance to less experienced peers and support partners
• Perform moderately complex administrative, transactional, operational, and/or customer support tasks

Work Schedule:

Monday through Friday, from 7:00 AM to 4:00 PM, with overtime as requested.

Required Qualifications:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of auto operations policies and procedures
• Financial and/or Insurance industry experience
• Ability to manage a high-volume pipeline of work from assignment to completion
• Customer service focus with the ability to address and resolve customer issues
• Intermediate Microsoft Office skills
• Experience with Excel to include pivot tables, sorting, and completing projects
• Proven analytical skills with high attention to detail and accuracy
• Ability to exercise independent judgment to identify and resolve problems
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Effective time management experience and the ability to meet deadlines
• Strong telephone etiquette skills with the ability to manage both inbound and outbound calls

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work onsite at location listed
• This position offers a hybrid work schedule
• Ability to work additional hours as needed

Position Location:

• 2501 S Price Road – Chandler, Arizona 85286

27 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.