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Apple Order Support Specialist Korean Retail Customer Care Singapore 898591974
08.06.2025
In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibilities for orders placed online and with our Apple retail stores. Responsibilities include order maintenance, problem resolution, customer service, and broad support for issues pertaining to shipping, billing, accounts, and order management. You will also innovate to improve the customer journey and increase efficiency.
- Korean language proficiency is required
- Passionate about creating best in class customer experience
- Excellent communication skills, both written and verbal
- At ease with using multiple applications and demonstrates high computer literacy
- Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a must
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Experience with SAP and Excel
- Learning agility - ability to adjust to changing policies and procedures as well as new systems and workflows
- Demonstrates resourcefulness, adaptability, and flexibility
- Maintains a critical attention to detail
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