Microsoft Data Center Program Manager 

Taiwan, Taoyuan City 

898358256

, you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analyses (RCAs) of incidents. This role offers the opportunity to build a solid understanding of data center procedures, collaborate across various teams, and provide mentorship across data centers by sharing best practices.

Required Qualifications:

• High School Qualification or equivalent AND 2+ years’ experience supporting IT equipment orrelated technology or delivering server and network deployment projects in large-scale environments
  • OR equivalent experience.
• 1+ years’ experience working as a program manager
  • OR supporting a program manager in a data center

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications,
  Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years’ experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
  • OR High School Qualification or equivalent AND 7+ years’ experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking,Capacity, DC Rack/Enclosures, structured cabling)
  • OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Demonstrate conscientiousness regarding costs by adhering to budget requirements, keeping expensesreasonable, and contributing to staying within budget.
• Follow and comply with all safety and security policies and procedures.
• Immediately report any safety or security issues or concerns.
• Troubleshoot service incidents and escalate as appropriate to meet SLA/OLA targets, minimizingdisruption to clients, customers, and business operations.
• Recognize the potential customer impact of events and issues (e.g., customer lockdowns),communicate anticipated effects, and plan accordingly.
• Proactively review schedules to avoid conflicts.
• Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure expectations are clarified, understood,documented, and met.
• Recommend strategies to reduce the risk associated with maintenance activities and collaborate withothers to accommodate scheduling needs.
• In alignment with management priorities, hold yourself accountable for end-to-end service quality,completeness, and the resulting customer experience - including availability, safety, security, andcustomer service. Support issue escalation to the appropriate owner.
  

  Other

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